Refund and Returns Policy

Instanicotine Return and Refund Policy

Overview

At Instanicotine, we prioritize customer satisfaction and aim to ensure seamless service. Below is a comprehensive explanation of our return and refund policy.

Eligibility for Returns

Returns are only accepted under specific circumstances to maintain product integrity and safety:

Undelivered Products: If the product was never delivered to the customer due to issues with our delivery process.
Damaged During Transit: Products that arrive damaged as a result of shipping mishandling.
Incorrect Dispatch: If the wrong product was shipped compared to what was ordered.
Exceptions: Opened or used products are not returnable unless the product is proven to be defective upon receipt.

Return Initiation

To initiate a return, customers must adhere to the following steps:

Timeframe: Submit a return request within 2 days of delivery to ensure prompt handling. Requests submitted beyond this period may not be eligible.
Required Documentation: Provide the following information when initiating the request:
- Order ID: A unique identifier for your purchase.
- Proof of Purchase: Such as the order confirmation email or receipt.
- Evidence of Issue: Clear photographs or videos showing product damage, incorrect dispatch, or other relevant issues.

Courier Service Responsibility

Instanicotine uses reliable courier partners to ensure secure delivery of all products. Our handling and delivery procedures are as follows:

Secure Packaging: All nicotine products are shipped in secure and compliant packaging to maintain safety during transit.
Identity Verification:
- Customers are required to present a valid government-issued ID to the delivery driver at the time of receipt to confirm age and identity.
- If identity verification fails or the customer is unavailable at the time of delivery, the product will be returned to us, and the order will not be eligible for a refund.

Refunds and Replacements

We aim to resolve return requests efficiently with the following measures:

Processing Time: Refunds or replacements will be processed within 14 business days after the returned product is received and verified by Instanicotine.
Refund Method: Refunds will be credited in the form of points that can be used as a discount for future purchases.
Replacements: If approved, a replacement product will be shipped to the customer promptly.

Non-Returnable Situations

There are specific cases where returns or refunds cannot be processed:

Confiscated Products: If products are seized due to an incorrect address provided by the customer or non-compliance with legal regulations in the delivery area.
Customs or Regulatory Delays: Delays or issues caused by customs inspections or other regulatory checks outside of Instanicotine’s control.
Unverified Identity: If the customer fails to provide valid ID to the delivery driver, the product will be returned, and no refund will be issued.